Nearly all eCommerce businesses offer some form of standard shipping. However, according to a study, 49% of shoppers say that same-day delivery makes them more likely to shop online – and they’re not happy when it doesn’t. That’s why same-day shipping is becoming an increasingly important differentiator for online retailers. Offering this service can help you stand out from the competition and delight your customers. Here are a few tips on how to get started.
There’s no doubt that shipping is a critical part of the eCommerce experience. Nearly every online shopper expects their order to arrive within a certain timeframe and those who don’t are often disappointed. That’s why more and more eCommerce businesses are offering same-day shipping.
Same-day shipping is exactly what it sounds like – orders placed on your website are delivered to customers on the same day. This is a huge differentiator for online retailers, as it can make the shopping experience much more convenient and enjoyable for customers.
In today’s fast-paced world, same-day shipping is more important than ever for eCommerce businesses. Customers expect to receive their orders quickly and efficiently, and same-day shipping is the best way to meet these expectations. By offering same-day shipping, eCommerce businesses can provide a higher level of customer service and satisfaction. In addition, same-day shipping is also more efficient and cost-effective than other shipping methods. As a result, same-day shipping is an essential part of any eCommerce business’s shipping solution.
Key benefits of offering same-day deliveries
Higher level of customer satisfaction
Delivering orders on the same day is quite valuable to meet the needs of customers who are unable to make it to physical shops for something urgent. Receiving orders the same day can help take customers’ satisfaction level higher and results in more streamlined client experience.
Build a trusted relationship
Happy customers are the backbone of a successful company. Receiving orders the same day further makes your customers value your professionalism and do word-of-mouth promotions.
Increased Conversion Rate
Long wait periods are as big hurdles for customers as eCommerce businesses. A huge section of customers abandons shopping carts for not getting same-day/early delivery which can be reduced by adopting quick deliveries.
Lower Inventory Costs
One-day delivery means fast processing of stocks and room for more inventory in the warehouse. As the stock enters and exits the warehouse quickly, it gets simple to add new inventory to the warehouse while decreasing the overall storage expenses.
Tips for improving customer satisfaction with your same-day shipping service
Same-day shipping is now a key differentiator for e-commerce shipping solutions. In order to improve customer satisfaction with your same-day shipping service, here are 4 tips:
- Make sure your same-day shipping service is available when and where your customers need it.
- Make it easy for customers to find information about your same-day shipping service, including cutoff times, delivery times, and pricing.
- Provide tracking information so customers can follow their shipment every step of the way.
- Use customer reviews to constantly improve your same-day shipping service.
By following these tips, you can ensure that your same-day shipping service is meeting customer expectations and creating a positive customer experience.
What are the benefits of same-day shipping for customers?
Same-day shipping has become a popular option for many eCommerce businesses. Offering same-day shipping can provide a number of benefits for customers. First, it can provide a sense of urgency and encourage customers to complete their purchases. Second, same-day shipping can help to build customer loyalty and increase repeat business. Finally, same-day shipping can also help to improve customer satisfaction and reduce the likelihood of returns. Ultimately, same-day shipping is a convenient option that can provide a number of benefits for both businesses and customers.
How to offer same-day shipping on your eCommerce website
The benefits of offering same-day shipping are clear. Customers who can receive their orders quickly are more likely to be satisfied with their purchases and less likely to return them. If you’re an eCommerce business owner, offering same-day shipping can be a great way to boost your sales and stand out from your competitors. But how do you go about offering same-day shipping? Here are a few tips:
- Store inventory in nearby fulfillment centers
There are a few different ways that eCommerce businesses can offer same-day shipping. The most common is to use a fulfillment center or warehouse that is located close to the customer. By storing inventory in multiple locations, businesses can ensure that orders can be processed and shipped quickly, without having to wait for products to be shipped from a central location.
Other than providing one-day deliveries, fulfillment centers further help in reducing the overall logistics cost. You can save inventory in third-party warehouses near your customers and ship the orders from there at a lower cost. As you don’t need to ship orders from a faraway location, you can save huge on the transportation cost.
Storing inventory in fulfillment centers also helps eCommerce brands in expanding reach and customer base. Many eCommerce sellers find it difficult to expand their business overseas due to the difficulty in meeting delivery timelines. Storing inventory in fulfillment centers in the destination country can help deliver the fastest to international clients. Providing on-time deliveries to international customers will help you win customers’ trust and increase your brand presence in the country.
- Partner with a same-day shipping provider
Shipping partners can be a great way for eCommerce businesses to offer same-day shipping. By partnering with a local store or using their own distribution network, businesses can tap into existing customer bases and offer same-day shipping without having to set up their own fulfillment process.
This can get more expensive than using a fulfillment center, but it can be a good option for businesses that have a small number of orders or that need to ship to customers who are located far from their warehouse.
First, these logistics partners can provide access to their own distribution network. This can be especially helpful for businesses that sell products that are not typically found in stores, such as vintage items or handmade goods.
Another way that shipping partners can help eCommerce businesses offer same-day shipping is by providing access to their own fleet of vehicles. This can be a great option for businesses that need to ship large or heavy items, as it can help to ensure that the items arrive on time and in good condition.
There are a number of logistics companies that offer same-day/express shipping solutions for eCommerce businesses. Partnering with one of these companies is the easiest way to get started with same-day shipping.
- Use expedited shipping methods
If you’re not able to partner with a same-day shipping provider, you can still offer same-day shipping by using expedited shipping methods like FedEx or UPS. Expedited shipping methods are faster than standard shipping methods, and they can help you get your products to your customers in as little as 1-2 days. Not only that, but expedited shipping is often more reliable than standard shipping. So if you’re looking for a way to get your products to your customers quickly and reliably, then using expedited shipping methods is the way to go. Just be sure to factor in the additional cost of using these services when setting your prices.
- Get organized
When you want to offer same-day shipping, organization is the key. A well-organized inventory can help your eCommerce business run smoothly and keep your customers happy. You can also avoid over-selling products and frustrating customers when your inventory is efficiently organized. Keeping good records of your inventory will help you keep track of what needs to be restocked and make it easier to plan for future sales. So, make sure your inventory is well-organized and that your staff is prepared to handle the influx of orders.
- Offer same-day shipping on a limited basis
When you’re first starting, it’s a good idea to offer same-day shipping on a limited basis. This will help you to gauge customer demand and ensure that you’re able to meet your shipping deadlines. This is especially beneficial for businesses that operate in areas with high foot traffic and/or have customers who are willing to pay a premium for faster delivery. In addition, offering same-day shipping can help build customer loyalty and create a competitive advantage over other businesses that do not offer this service.
By providing same-day shipping, you are giving your customers the convenience they crave and the service they expect. This small change can have a big impact on customer satisfaction and loyalty. In addition to improving customer satisfaction, there are several other benefits of offering same-day shipping that eCommerce businesses should consider. Increased sales, improved customer retention rates, and increased brand awareness are all possible outcomes of implementing a successful same-day shipping strategy. Are you ready to offer this valuable service to your customers? If so, follow these tips to get started.
Parv Jain is an industry specialist and provides insights into eCommerce, logistics, and technology segments. He helps online retailers to tackle various business challenges. Parv provides tips to scale businesses by keeping sellers posted about the latest tech solutions for their online stores. Stay tuned to read more of his articles.